Right now someone near you is comparing three businesses on Google Maps and picking the one with the most recent reviews. Popagain asks every customer for you, the same day, in your words: one polite request, one reminder, every opt-out honoured, every complaint flagged to you within minutes. Fresh reviews every week while your team gets on with the day.
First requests go out the day we connect. Full refund in the first 30 days. No long contract.
We onboard five businesses a month so every setup is done personally.
The product is the same underneath. The wording, timing and compliance notes are set per kind of business, and each kind has its own page with the offer written for it.
No page for your kind of business yet? Request the free audit and say what you do.
People search "near me" and pick from the top three. The one with the most recent, most numerous reviews wins, and it is often not the best on the street.
Asking in person is awkward. The front desk is busy. The card by the till gets ignored. So reviews arrive in a burst after a team meeting, then dry up for months, while one unhappy customer writes 400 words at midnight.
And then there are the rules. Review gating is banned. Incentives are banned. Replying to a review can breach confidentiality. Most businesses, quite reasonably, do nothing at all.
A calendar link, a Zapier or Make step, a daily export, or one text from your manager. Any booking system works. Set up with you on a 30-minute call.
A couple of hours after the visit: a short, warm text or email with your Google link. Nothing about what they came in for. If they don't open it, one reminder after three days. Then we stop.
A simple dashboard shows requests sent, links opened and replies. A complaint is flagged to you within minutes with a suggested private reply to approve. Nothing is sent without a human.
One request, one reminder, honest wording, same link for everyone. Global opt-out list checked before every send. Quiet hours respected.
Replies are sorted into praise, questions, concerns and booking requests. Concerns come with a suggested private reply for you to approve or reject.
We connect your system or set up the simple text flow, and agree the exact wording of your messages, together, in 30 minutes.
Data processing agreement, customer-facing privacy wording, a DPIA template where you need one, and a one-page summary of the gating and incentive rules for your team.
How to reply to any public review, good or bad, without ever confirming the person is a customer or mentioning their visit.
Send us your completed visits for 30 days. If we fail to deliver a review request to every customer who has a valid mobile number or email and hasn't opted out, you don't pay for that month. And if you simply don't like it in the first 30 days, we refund you in full.
We don't guarantee a number of reviews or stars. Nobody honestly can: customers decide. We guarantee the part we control.
Tell us your business name and we'll send a one-page audit within a working day: your review count, rating and last review date against the three nearest competitors, any unanswered reviews, and anything in your public replies that could cause you a problem. No call, nothing to install.
I built Popagain because the businesses that were best at what they do kept losing customers to the ones with the most recent reviews. The fix is not clever: ask everyone, politely, every time, and never break the rules while doing it. The hard part is making sure it happens on a busy Tuesday. That is what this does.
I onboard five businesses a month and do the setup call personally, so the wording sounds like you and your system is connected properly. If it is not working for you in the first 30 days, you get your money back and I will want to know why.
[Your name] · Founder, Popagain, Coventry
Where there is an API we connect to it. Where there isn't, your manager exports a list or texts us one line per customer, and it takes under a minute a day. Tell us your system on the setup call and we'll be straight with you.
They receive at most two short messages per visit, hours afterwards, never in the evening, and can opt out with one word. The tone matters more than the medium: the messages read like they came from your front desk, because you approve the wording.
No, and you shouldn't want to: that is review gating, and it is banned under the DMCC Act and Google's policies. Everyone gets the same link. Honest reviews from real customers are what new customers trust.
Their reply is flagged to you within minutes, with a suggested private response to approve, edit or reject. Nothing is sent automatically, and nothing we draft ever mentions the review or offers anything.
We are built around it: data minimisation, retention limits, opt-out on every message, UK hosting, and a DPIA template for health settings. We are not your lawyer, so the compliance pack is written to be checked by yours.
Any month, from your billing portal, no call required. Your data is deleted at the end of the retention period.
Start with the free audit, or text yourself the message a customer gets. Your first requests go out the day we connect. Full refund in the first 30 days. No long contract.
Prefer to talk first? Email elliottharrison50@gmail.com for a 15-minute call.
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